Useful information and important information for our guests
About your stay
Check-In
2:00 p.m. If you arrive later than 7:00 p.m., please call us in advance.
Check-Out
We ask that you vacate your room by 11:00 a.m. on your day of departure at the latest.
Breakfast and dinner
Our generous breakfast buffet is open from 7:30 a.m. to 10:00 a.m. For dinner as part of the half-board package, we have reserved a separate table for you in our dining room. Dinner is served from 6:00 p.m. to 8:30 p.m. Dinner is served in the à la carte restaurant from 6:00 p.m. to 9:00 p.m. Note: No refunds can be claimed for services/meals not used as part of the half-board package.
There is a surcharge of € 37.00 per menu for the Christmas and New Year's Eve menu.
Smoke-free
Please note that all of our rooms are non-smoking rooms. You are welcome to smoke on the balcony or on our terrace.
Ski room
You can dry your ski boots and skis in our in-house ski cellar. Please note that entering rooms, dining rooms, etc. with ski boots is not permitted.
Parking
There is a large parking lot in front of our hotel with plenty of parking spaces - also for buses. If you wish, we will also be happy to reserve a covered space for your car (on request for an additional charge).
Free Wi-Fi
Hotel facilities
- Sauna with Finnish sauna, bio sauna, steam bath, infrared cabin and relaxation room - we will be happy to provide you with a bathrobe free of charge for the duration of your stay.
- Lift
- TV room with table tennis table
- Fireplace room
- Restaurant
- Pine room
- Terrace
- Ski cellar
- Large car park and, if requested, a parking space opposite (extra charge: € 10/day)
Ski bus
The ski bus stop is right in front of our hotel. The ski bus takes you to the Gaislachkoglbahn in the Sölden/Hochsölden ski area (approx. 5 minutes' drive) or to the Obergurgl/Hochgurgl ski area every 10 minutes. The ski bus service is of course free for ski pass holders!
Ski passes
You can purchase your ski pass for the Sölden/Hochsölden and Obergurgl/Hochgurgl ski areas conveniently and without having to queue at our reception. All we need is your full name and date of birth. You can pay for your ski pass in cash, with a debit card or credit card.
Dogs welcome!
Your dogs are also welcome here! Please note, however, that dogs are allowed in the restaurant but not in the dining room or in the wellness oasis. We charge €10 per day for your pet (without food).
Local tax
The local tax of €4.00 per person per day is not included in the prices, but is charged separately. All adults are required to pay local tax (children up to the age of 15 are exempt from local tax).
Annex Alte Post
Our annex Alte Post is located directly opposite our main building. The facilities include 6 shared showers and 6 toilets on the floor, a cozy pine room and parking (garage space for an additional charge: €10/day). In winter, use of the Finnish sauna is included. Use of the wellness oasis in the Hotel Neue Post is possible for an additional charge of 5 euros per person.
Cancellation conditions winter:
Up to 60 days before arrival: free of charge
From 60 days: 50%
If you do not arrive: 100%
Cancellation conditions summer:
Up to 7 days before arrival: free of charge
From 7 days: 30%
If you do not arrive: 100%